Customers Want

Most of the Customers Want Artificial Intelligence in the E-commerce

Only half (51%) of shoppers believe that Artificial Intelligence positively impacts their shopping experience. Despite this, more than three-quarters (77%) of shoppers prefer brands that offer personalized recommendations, an everyday use case for AI in retail. These results come from a new study from SAP Emarsys, which surveyed more than 4,000 US buyers. The research…

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